Company Name: Religare Technologies
Designation: Quality Analyst- voice
Job Description:
1. Audit transactions for Inbound as well as Outbound operations.
2. Audit transactions as defined under the parameters.
3. Ensure minimal variance in evaluations against the laid down call quality monitoring guidelines.
4. Report the scores and provide detailed feedback on the strengths and improvement areas.
5. Share periodic MIS with the supervisor on productivity and other defined quality metrics.
6. Share detailed analysis on performance basis the audits and recommend improvement actionables.
7. Ensure that the audit mechanism and methodology truly reflects the ‘as-is’ customer perception as captured in the CSAT studies
8. Reporting & analysis
Keywords: QA / Helathcare/
Religare Technologies Limited is the IT services business of a large diversified Indian business group with presence all across the globe. The promoter group pursues aggressive business interests globally in IT products (Dion Global Solutions and Religare Technologies) Financial Services (Religare Enterprises), Health Care (Fortis Health Care), Wellness (Religare Wellness), Diagnostics (Super Religare Laboratories) and Aviation and Travel (Religare Voyages).
Desired Profile:
1. Audit transactions for Inbound as well as Outbound operations.
2. Audit transactions as defined under the parameters.
3. Ensure minimal variance in evaluations against the laid down call quality monitoring guidelines.
4. Report the scores and provide detailed feedback on the strengths and improvement areas.
5. Share periodic MIS with the supervisor on productivity and other defined quality metrics.
6. Share detailed analysis on performance basis the audits and recommend improvement actionables.
7. Ensure that the audit mechanism and methodology truly reflects the ‘as-is’ customer perception as captured in the CSAT studies
8. Reporting & analysis
Experience: 1 - 2 Years
Role: QA/QC Exec.
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Delhi/NCR, Faridabad
0 comments:
Post a Comment
Note: only a member of this blog may post a comment.